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Privacy Policy

Privacy declaration

Art.1 Privacy rules

The General Data Protection Regulation of April 27, 2016 (= GTC, applicable from May 25, 2018) imposes strict rules and conditions on companies and traders when processing personal data, in order to protect privacy.

With this privacy agreement we want to provide you with clear and accurate information about the processing of your personal data.


Art.2 The controller

The "controller" of your personal data is the person responsible for the website you have used and through which you have provided personal data.


Art.3 Legal basis for data processing

We can only process your personal data for legitimate and necessary purposes (Art. 6 of the GDPR):
This means that we process your personal data, electronic or otherwise, for legitimate contractual, business and safety/security purposes.
These purposes include, but are not limited to, the following:

  • Requests for information, offers and prospects;

  • Communications in the context of the execution of the contract;


Art.4 What are the personal data

Personal data means any information relating to you on the basis of which you can be identified. Anonymous data that cannot be used to identify someone is therefore not considered personal data. Your personal data may include:

  • Data relating to your identity (surname, first name, address, VAT number, company number, etc.;

  • Personal status data (telephone number, personal e-mail, ...);

  • Financial data (bank account number, billing data, ...);

  • Data related to the execution of a contract (object of the contract, billing address, professional data, ...);

  • Data relating to the use of electronic equipment, such as computers (password, login data, electronic identification data, billing data, ...);

Sensitive data :
The processing of personal data revealing racial or ethnic origin, political opinions or religious or philosophical beliefs, as well as the processing of genetic data, biometric data for the purpose of identifying a natural person as such or data revealing the sexual orientation or concern the sexual life of a natural person are prohibited.
We undertake to strictly observe this prohibition.


How do we use your data?
Who do we share your data with?



Art.5 Sources and origin of personal data

In all likelihood, the initial data comes from you. If you do not intend to provide the required or necessary information, you may lose certain benefits and/or we may decide to terminate our services.


Art.6 Access to personal data

Your personal data is normally for internal use only. For certain legitimate reasons, your personal data may be disclosed or even processed to and by third parties. We ensure that our subcontractors comply with GDPR regulations. The data processing by the latter is subject to a strict legal framework.


Art.7 Data retention period

We deploy the necessary means to ensure that the personal data is kept for the purposes described above and that it does not exceed the legal time limits.


Art.8 What are your rights?

We undertake to take appropriate technical and organizational measures to ensure the security of the processing of personal data of everyone (Art. 32 of the GDPR).

     - Right of access (Art. 15 of the GDPR);

We grant the right to access your own personal data and the right to obtain or make a copy of it where reasonable.

     - Right to rectification (Art. 16 of the GDPR).

We grant the possibility to request a correction of incorrect data and to request that it be completed as it should be. We will communicate the changes to the concerned party.

     - Right to be forgotten (Art. 17 of the GDPR) and the right to restriction of processing (Art. 18 of the GDPR);

In particular, we undertake to allow the deletion of personal data in the following cases:

     - Data that are no longer necessary for the purposes for which they were collected or processed;

     - You object to the processing;

     - The personal data has been unlawfully processed;

     - Right to lodge a complaint (Art. 77 of the GDPR);

The customer has the right at all times to submit a complaint to the privacy committee if he believes that the processing of his personal data infringes the GDPR.


Art.9. What is our commitment

We aim to implement security techniques to protect the stored data against unauthorized access, improper use, alteration, unlawful or accidental destruction and accidental loss.


Art.10. Infringement procedure

It is always possible that the personal data being processed falls into the wrong hands due to human errors, computer errors, etc.
If the infringement poses a high risk to the rights and freedoms of the person, we will immediately inform the data subjects of the facts and measures. We will ensure that the necessary steps are taken to notify the Privacy Commission of the breach in question within 72 hours of becoming aware of the breach, unless the breach does not pose a high risk to the rights and freedoms of the individual . (Art. 32-34 of the GDPR).

Your consent :


art. 11. Consent

You must give your explicit, informed and unambiguous consent to the processing of personal data as described in this Privacy Statement. You have the right to withdraw your consent at any time upon simple written request. We reserve the right to change this Privacy Statement.

Cookie Policy

This website uses cookies.


What is a cookie?


A cookie is a small file of letters and numbers that is sent to your computer when you visit the website. The cookie contains a unique code that allows a website to recognize a user based on the device used. On a subsequent visit to the website, it will, based on the cookies, remember information about your preferences (e.g. language choice, favorite companies, recent searches, etc.). Cookies ensure that the interaction between the visitor and the website is generally easier and faster. By using cookies, the content or publicity on a website can also be made more relevant for the visitor, as it can be adapted to his personal preferences.


Which cookies are used and what is their purpose?


“Essential Cookies”


Essential cookies are necessary so that visitors can use all functions of the website correctly. The website will not function properly without essential cookies.


“Marketing Cookies”


Marketing cookies are third-party cookies that are used to track visitors when they visit different websites. Their goal is to serve ads tailored and relevant to the individual user. These ads become more valuable to publishers and third-party advertisers.


“Functional cookies”


Functional cookies are used to remember visitor information on the website, such as the language.


“Analytical cookies”


Analytical cookies help us understand how visitors interact with our website, spot errors and perform better overall analytics.


Overview of cookies


Essential cookies




Purpose: Used for security reasons


Duration: Session




Purpose: Used for security reasons


Duration: Session




Purpose: Used in connection with user login


Duration: 2 years


SSR Caching


Purpose: Used to indicate the system from which the site was displayed


Duration: 1 minute




Purpose: Used for system monitoring/debugging


Duration: 3 months




Purpose: Used for system monitoring/debugging


Duration: Session


Consent policy


Purpose: Used for cookie banner parameters


Duration: 12 months




Purpose: Used to identify logged in site members


Duration: Session




Purpose: Used for security and anti-fraud reasons


Duration: Session




Purpose: Used to measure the effectiveness of the system


Duration: 30 minutes




Purpose: Used for stability/effectiveness measurement


Duration: 12 months


Marketing cookies




Purpose: Used to measure the efficiency of advertisements and provides insight into how the visitor uses the website


Duration: 180 days


Functional cookies




Purpose: Used on multilingual websites to store user's language preference


Duration: 12 months


Analytical cookies




Purpose: Registers a unique ID that is used to generate statistical data about how the visitor uses the website


Duration: 2 years




Purpose: Registers a unique ID that is used to generate statistical data about how the visitor uses the website


Duration: 24 hours




Purpose: Used by Google Analytics to see how quickly requests are completed


Duration: 10 minutes




Purpose: Used to generate statistical data through a specific ID about how the visitor uses the website


Duration: 1 year




Purpose: Used to generate statistics when a visitor took his first and last visit


Duration: 2 years




Purpose: Used to indicate the source or campaign how the user reached the site


Duration: 6 months


Cookie management


Management of cookies via your browser:


If you want to prevent certain cookies from being installed on your computer, you can indicate this via the Privacy settings of your browser. You can also delete cookies via the privacy settings of your browser.


Management of cookies via the website and the cookie information banner:


As a user you can indicate yourself whether you only want to accept essential cookies or also other cookies (such as marketing cookies, etc.). You do this by clicking on 1 of the 2 buttons at the bottom of the website in the cookie banner:


"Accept all": by clicking this button as a user, you give permission to activate both the essential cookies and all other types of cookies during your visit(s) to the website.


"Details": if you click this button as a user, you will see an overview of all types of cookies that we place. You can then tick or uncheck per category which cookies you wish to accept or not. The essential cookies, which are necessary to be able to use the website during your visit(s), are automatically accepted. Then confirm your choice via the "Save" button.

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